ITIL Product (Version 5) enables professionals to manage digital products as unified value streams, aligning product capabilities, services and business outcomes from discovery through delivery, operation and optimization. It provides advanced guidance for working across complex, AI-enabled environments where product and service management are deeply interconnected.
ITIL Product (Version 5) addresses the integrated product and service lifecycle within modern digital environments. It focuses on:
- Management of digital products as unified value streams
- Alignment of product roadmaps with organizational strategy
- Integration of design, build, transition and operational readiness
- Application of AI-enabled and data-informed practices
- Collaboration across multifunctional teams and supplier ecosystems
Exams
- 40 questions
- Multiple choice
- 90 minutes
- Open book
- Minimum required score to pass: 70%