ITIL Service (Version 5) equips professionals to design, deliver and continually improve digital services that are resilient, high-performing and aligned with organizational strategy. It provides structured guidance for managing service relationships, service quality, governance and operational reliability in complex, AI-enabled environments.
ITIL Service (Version 5) addresses the service perspective of digital product and service management. It focuses on:
- Service value co-creation and stakeholder alignment
- Experience-led service design and quality
- Governance, risk and responsible innovation
- Continual improvement using evidence-based decision-making
- AI-enabled service activities across design, validation and operations
Exams
- 40 questions
- Multiple choice
- 90 minutes
- Open book
- Minimum required score to pass: 70%