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Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1)


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Course Content

In CIPTV1 v1.0 you will learn to use all of the tools needed to implement a Cisco Collaboration solution at a single site environment. Using Cisco’s Unified Communications Manager (CUCM) V10.x as the call routing and signaling component for the Cisco Collaboration solution, you will successfully perform post-installation tasks, configure Cisco Unified Communications manager, implement MGCP, H.323 and SIP trunks. Finally, you will implement audio/video conferencing, media resources and learn the value of QoS in the network.

Who should attend

The primary target audiences for the course are:

  • Network Administrators
  • Network Engineers
  • CCNP Collaboration candidates
  • Systems engineers


This course is part of the following Certifications:


  • Working knowledge of fundamental terms and concepts of computer networking, LANs, WANs, switching and routing
  • Ability to configure and operation Cisco routers and switches, enablement of VLANs and DHCP
  • Knowledge of basics of digital interfaces, PSTN and VoIP
  • Basics of converged voice and data networks

Course Objectives

Upon completing this course, you will be able to:

  • Describe the role of Cisco Unified Communications Manager in a Cisco Collaboration Solution, including its functions, architecture, deployment and redundancy options.
  • Deploy endpoints, users, and Cisco IP Phone Services.
  • Describe the functions and the purpose of a dial plan.
  • Explain how to implement on-cluster calling.
  • Describe how to configure MGCP, H.323, and SIP gateways.
  • Describe how to create a dial plan that supports inbound and outbound off-cluster calling for numbers and URLs.
  • Describe the types of media resources that Cisco Unified Communications Manager supports.
  • How to configure Cisco Unified Communications Manager server software-based media resources and how to implement Cisco hardware-based media resources
  • Describe how to implement audio and video conferencing devices that can be used with Cisco Unified Communications Manager, built-in Cisco Unified Communications Manager software audio bridge and, Cisco IOS-based audio and video conference bridges.
  • Describe how to deploy Cisco TelePresence conferencing products including Cisco TelePresence MSE 8000, Cisco TelePresence Server, Cisco TelePresence MCU, and Cisco TelePresence Conductor.
  • Describe QoS with emphasis on the components (or toolkit) that are used to provide services for various business applications.

Follow On Courses

Outline: Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1)

Module 1: Cisco Unified Communications Manager (CUCM) Introduction
  • Overview of the Cisco Collaboration Solution
  • Functions
  • Architecture
  • Models
  • Redundancy
  • Servers
  • Services
  • Groups
  • Configuration Elements
    • Enterprise Parameters
    • Service Parameters
    • Device Settings
  • Comparison of Endpoints Supported by CUCM
  • Endpoint Configuration Elements
  • User Accounts
  • LDAP Integration
    • Authentication
    • Attribute Mapping
    • Filters
    Cisco IP Phone Services
    • Overview
    • Deployment Options
Module 2: Dial Plan Introduction and Implementation of Single-Site On-Cluster Calling
  • Dial Planning
    • Overview
    • Components and Their Functions
    • Comparison of Dial Plan Configuration Elements
  • Endpoint Addressing
  • CUCM Call Routing Overview
  • Cisco Unified Communications Call-Routing Logic
  • Addressing Methods and Digit Analysis
  • Variable-Length Patterns, Overlapping Patterns, and Urgent Priority
  • Calling Privileges Overview
  • Calling-Privileges Configuration Elements
  • Partitions and CSSs
    • Considerations
    • Configuration
  • Call Coverage Overview
    • Call Hunting
    • Call Hunting Scenarios
    • Call Queuing
    • Call Hunting and Call Queuing Configuration
Module 3: Implementation of Single-Site Off-Cluster Calling
  • PSTN Access Methods
  • TDM Gateway vs. Cisco UBE
  • TDM Gateway Comparison
  • Audio and Video Codec Selection
  • PSTN Numbering Plans
  • MGCP Gateway Implementation
    • Support in CUCM
    • Implementation Considerations
    • Implementing in CUCM
    • Integrating Cisco with CUCM
    • Configuring Gateway Fractional PRIs
  • Path Selection in CUCM
  • Route Groups in CUCM
  • Route Lists in CUCM
  • Digit Manipulation Requirements with Multiple Paths
  • Digit Manipulation Configuration Elements in CUCM
  • PSTN Access Digit Manipulation Example
  • H.323 and SIP Gateway Overview
  • Dial Peer Overview
    • Inbound Dial Peer Selection
    • Discovery 1: Exploring Cisco IOS Gateway Functions
    • Outbound Dial Peer Selection
    • Discovery 2: Exploring Cisco IOS Gateway Functions
  • Digit Manipulation Features
  • Codec Configuration
  • COR Configuration
  • H.323 PSTN Gateway Configuration in CUCM
  • Dial Plan Design and Documentation
  • Cisco Unified Border Element Overview
  • Protocol Interworking on the Cisco Unified Border Element
  • Media Flows on the Cisco Unified Border Element
  • Codec Negotiation on the Cisco Unified Border Element
  • PSTN SIP Access Overview
  • Configuration Requirements in CUCM
  • Configuration Requirements for the Cisco Unified Border Element
  • Cisco Unified Border Element URI Dialing Overview
  • CUCM URI Dialing Configuration Requirements
  • Cisco Unified Border Element URI Dialing Configuration Requirements
  • Dial Plan Interworking Characteristics
  • Dial Plan Interworking Support
Module 4: Media Resources
  • Media Resources Overview
  • Audio Conferences
  • Video Conferences
  • Transcoders
  • Media Termination Points
  • Annunciators
  • Music on Hold
  • Video on Hold
  • Trusted Relay Points
  • MOH Support in CUCM
  • Unicast and Multicast MOH Characteristics
  • MOH Audio Source Selection
  • MOH Configuration
  • Annunciator Support in CUCM
  • Annunciator Configuration Procedure
  • Media Resource Access Control Overview
  • Conference Bridge Selection
  • Media Resource Access Control Configuration
  • MTP Types and Functions
    • Requirements for SIP Trunks
    • Requirements for H.323
    • Configuration Procedure
Module 5: Audio and Video Conferencing
  • Devices That Support Audio or Video Conferencing
  • Comparison of Audio Conference Bridges
  • Comparison of Video Conference Bridges
  • Conference Bridge Integration Options in CUCM
  • CUCM Software Audio Conference Bridge
  • Cisco IOS-based Conference Bridges
  • CUCM and Cisco IOS-based Conference Bridge Configuration
  • Cisco TelePresence MSE 8000
    • Overview
    • Feature Blades
    • Capabilities
    • Feature Blade Configuration
  • Cisco TelePresence Server Overview
    • Integration of Cisco TelePresence Server and CUCM
    • Configuration Example of Cisco TelePresence Server Integration
  • Cisco TelePresence Conductor Characteristics
  • Options for Integrating Cisco TelePresence Conferencing Resources
  • Integration of Cisco TelePresence Conductor and Cisco Unified Communications Manager
Module 6: Quality of Service
  • Issues in Packet-Switching Networks
  • Solutions to Packet-Switching Network Issues
  • Bandwidth Calculations
    • For Layer 2 Overhead
    • For Video Calls
  • Three Models of QoS
    • Best-Effort
    • IntServ
    • Resource Reservation Protocol
    • DiffServ
  • Differentiated Services Code Point
  • Overview of QoS Components
  • Classification
  • Marking
  • Mapping Classes and Markings
  • Congestion Management
  • Congestion Avoidance
  • Policing
  • Shaping
  • Link Efficiency Methods
    • Compression
    • LFI
  • Marking Methods
  • Class-Based Markings
  • Trust Boundaries
  • Mapping Layer 2 CoS to Layer 3 QoS
  • Marking Configuration Example
  • Comparison of Policing and Shaping
    • Class-Based Policing: Single Bucket
    • Class-Based Policing: Dual Buckets
    • Class-Based Policing: Dual Rate
    • Class-Based Shaping
  • Low Latency Queuing
  • Monitoring LLQ
  • Calculating Bandwidth for LLQ
  • Example 1: Single-Rate Single Token Bucket Class-Based Policing
  • Example 2: Single-Rate Dual Token Buckets Class-Based Policing
  • Example 3: Class-Based Shaping
  • Configuring CUCM Initial Settings
  • Deploying Endpoints and Users
  • Implementing Endpoint Addressing and Call Routing
  • Implementing Calling Privileges
  • Implementing Call Coverage
  • Implementing PSTN Calling Using MGCP Gateways
  • Implementing PSTN Calling Using H.323 Gateways
  • Implementing PSTN Calling Using SIP Trunks Through Cisco Unified Border Element
  • Using Cisco Unified Border Element for URI Dialing
  • Implementing Annunciators and MOH
  • Implementing Conference Bridges
  • Implementing Cisco TelePresence Conductor
Classroom Training

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  • Cisco Learning Credits: 40 CLC
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  • Canada: CAD 5,195
  • Cisco Learning Credits: 40 CLC
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  • Cisco Learning Credits: 10 CLC
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