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Citrix Virtual Apps and Desktops 7.x Help Desk Support (CXD-105)

 

Who should attend

This course is intended for helpdesk representatives that support XenApp and XenDesktop 7.x users.

Prerequisites

  • An understanding of server, desktop and application virtualization concepts.
  • Take the free CXD-102 Introduction to Citrix XenDesktop 7 eLearning course.
  • Take the free CXA-104 Citrix XenApp 7.6: Overview eLearning course.

Course Objectives

Learners are able to complete the following after successful completion of course:

  • Complete helpdesk tickets thoroughly with the appropriate documentation.
  • Troubleshoot and resolve XenApp and XenDesktop issues within their scope in a timely manner.
  • Escalate issues that are out of scope to the appropriate team/individual.
  • Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem.

Outline: Citrix Virtual Apps and Desktops 7.x Help Desk Support (CXD-105)

Lesson 1: Supporting XenApp and XenDesktop as a Helpdesk Representative
  • XenApp and XenDesktop Architecture
  • XenApp and XenDesktop Infrastructure
  • Helpdesk Overview
Module 2: Configuring Citrix Receiver and Using Citrix StoreFront
  • Authenticating to a XenApp or XenDesktop Environment
  • Understanding Citrix Receiver
  • Navigating Receiver
  • Troubleshooting Receiver Issues
Module 3: Researching Issues with Citrix Studio
  • Delegated Administration
  • Working with Machine Catalogs
  • Working with Delivery Groups
  • Understanding Citrix Policies
  • Understanding End-User Profiles
  • Troubleshooting Policies
Module 4: Printing in a XenApp and XenDesktop Environment
  • Printing Concepts
  • Default Printing Behavior
  • Provisioning Printers
  • Citrix Universal Print Server and Printer Driver
  • Troubleshooting End-User Printing Issues
Module 5: Resolving Issues Using Citrix Director
  • Citrix Director
  • Interacting with an End User
  • Resolving Issues for the End User
  • Monitoring with the Director Dashboard
  • Troubleshooting Director Issues
Classroom Training

Duration 2 days

Price
  • Canada: CAD 2,600
Online Training

Duration 8 hours

Price
  • Canada: CAD 2,600
 
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This is an Instructor-Led Classroom course
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This is a FLEX course, which is delivered both virtually and in the classroom.
  *   This class is delivered by a partner.
Canada

Currently there are no training dates scheduled for this course.  For enquiries please write to info@fastlaneca.com.

United States
Jan 23-24, 2020 Online Training 10:00 US/Eastern * Enroll
Feb 20-21, 2020 Online Training 10:00 US/Eastern * Enroll

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