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Citrix Virtual Apps and Desktops 7.x Help Desk Support (CXD-105)

 

Who should attend

This course is intended for helpdesk representatives that support XenApp and XenDesktop 7.x users.

Prerequisites

  • An understanding of server, desktop and application virtualization concepts.
  • Take the free CXD-102 Introduction to Citrix XenDesktop 7 eLearning course.
  • Take the free CXA-104 Citrix XenApp 7.6: Overview eLearning course.

Course Objectives

Learners are able to complete the following after successful completion of course:

  • Complete helpdesk tickets thoroughly with the appropriate documentation.
  • Troubleshoot and resolve XenApp and XenDesktop issues within their scope in a timely manner.
  • Escalate issues that are out of scope to the appropriate team/individual.
  • Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem.

Outline: Citrix Virtual Apps and Desktops 7.x Help Desk Support (CXD-105)

Lesson 1: Supporting XenApp and XenDesktop as a Helpdesk Representative
  • XenApp and XenDesktop Architecture
  • XenApp and XenDesktop Infrastructure
  • Helpdesk Overview
Module 2: Configuring Citrix Receiver and Using Citrix StoreFront
  • Authenticating to a XenApp or XenDesktop Environment
  • Understanding Citrix Receiver
  • Navigating Receiver
  • Troubleshooting Receiver Issues
Module 3: Researching Issues with Citrix Studio
  • Delegated Administration
  • Working with Machine Catalogs
  • Working with Delivery Groups
  • Understanding Citrix Policies
  • Understanding End-User Profiles
  • Troubleshooting Policies
Module 4: Printing in a XenApp and XenDesktop Environment
  • Printing Concepts
  • Default Printing Behavior
  • Provisioning Printers
  • Citrix Universal Print Server and Printer Driver
  • Troubleshooting End-User Printing Issues
Module 5: Resolving Issues Using Citrix Director
  • Citrix Director
  • Interacting with an End User
  • Resolving Issues for the End User
  • Monitoring with the Director Dashboard
  • Troubleshooting Director Issues
Classroom Training

Duration 2 days

Price
  • Canada: CAD 2,600
Online Training

Duration 8 hours

Price
  • Canada: CAD 2,600
 
Click on town name to book Schedule
This is an Instructor-Led Classroom course
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom.
  *   This class is delivered by a partner.
Canada

Currently there are no training dates scheduled for this course.  For enquiries please write to info@fastlaneca.com.

United States
Oct 22-23, 2019 Guaranteed to Run Online Training 10:00 US/Eastern * Enroll
Nov 25-26, 2019 Guaranteed to Run Online Training 10:00 US/Eastern * Enroll
Jan 23-24, 2020 Online Training 10:00 US/Eastern * Enroll
Feb 20-21, 2020 Online Training 10:00 US/Eastern * Enroll

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Europe
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Aug 24-25, 2020 This is a FLEX event Sofia Course language: English Enroll
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Dec 2-3, 2019 Utrecht Course language: English Enroll
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