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Cisco CSR 11 for Account Managers (CSR11AM)

Course Description Schedule Course Outline

Course Overview

Cisco Collaboration Systems Release 11.0 (formerly known as Unified Communications solution release) is a sophisticated, yet a simple communications solution designed to strengthen business relationships through improved interactions and experiences for midsize to large businesses. It is simple to deploy, manage, and maintain, supporting multiple applications on a virtualized platform. It is a highly available, interoperable, and scalable solution. This 1-day class will help you gain skills and knowledge necessary to understand and sell the Cisco Collaboration Systems Release 11.0 portfolio. It starts with Cisco Unified Communications Manager as the building block of a Unified Communications solution and attaches the relevant applications and integrations with enterprise applications.

Who should attend

The primary audiences for this course are Account Managers and Sales Engineers or anyone who needs an understanding of selling or buying a Cisco Collaboration Systems solution.


Prior to attending, you should have an understanding of enterprise telephony or Unified Communications in general and the importance of communications systems in an enterprise business.

Course Objectives

Our instructor-led workshop is designed to enable an Account Manager to sell the Cisco Collaboration Systems Release 11.0 solution and associated vision and to engage customers in a conversation about the benefits of simple, productive, and cost-effective collaboration, by anyone, anywhere, on any device.

Outline: Cisco CSR 11 for Account Managers (CSR11AM)

Introduction to Cisco Collaboration
  • Collaboration Business Value
  • Cisco Collaboration Architecture and Strategy
  • Cisco Collaboration Portfolio and Solution Overview
Call Control Platform and Messaging
  • Cisco Product Portfolio and Product Positioning
  • Cisco Unified Communications Manager and core functionality
  • Cisco Unity Connection and core functionality
  • Cisco Media Sense for Video Messaging
  • Cisco Business Edition 6000
  • Cisco Business Edition 7000
  • Unified Communications Virtualization
  • Drive to CSR11.x
  • Cisco Prime Collaboration products
  • Ecosystem for customer-specific requirements
  • Licensing and Support
  • Preferred Architecture for Voice
Preferred Architecture and Technologies
  • Dial Plan, +E164 and URI Dialing
  • Connection to Service Provider SIP Cloud using Cisco Unified Border Element
  • Single-Sign On
IMP and Collaboration Edge
  • Presence and Instant Messaging
  • Persistent Chat and Message Compliance
  • Cisco Jabber in softphone, deskphone, or phone only mode
  • Service Discovery
  • Cisco Collaboration Edge Architecture for Mobile Remote Access for VPN-less Cisco Jabber and phone registration
  • Peering and Federation
  • Cisco Jabber Guest
Web Conferencing
  • WebEx Meeting SaaS
  • WebEx Meeting Server – On Premises
  • Cisco Squared
Cisco TelePresence
  • Preferred Architecture for Video
  • Cisco TelePresence Portfolio and Solution Overview
  • TelePresence Server vs. Media Control Unit
  • Cisco TelePresence Conductor
  • Cisco TelePresence Management Suite
  • Cisco Capture-Transform-Share Products
  • Cisco Meeting Rooms
Cisco Customer Care
  • Contact Center Basics
  • Unified Contact Center Express
  • Unified Contact Center Enterprise
  • Cisco Finesse and Multi-channel Call Center
Classroom Training
Modality: C

Duration 1 day

  • Canada: CAD 1,415
Dates and Booking
Online Training
Modality: L

Duration 1 day

  • Canada: US$ 1,060
Dates and Booking
Modality: P
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This is an Instructor-Led Classroom course

Currently there are no training dates scheduled for this course.  For enquiries please write to info@fastlaneca.com.

Dec 10, 2018 Ljubljana Course language: English Enroll