Course Content
The ITIL 4 Managing Professional Transition module is designed to allow ITIL Experts or ITIL v3 candidates who have already invested to easily transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional via one course and one exam.
The Transition module recognizes the candidate’s existing achievements and allows them to gain the up-to-date skills and knowledge needed to navigate the digital service economy.
Prerequisites
ITIL v3 candidates must have gained a minimum of 17 credits from the ITIL v3 Foundation and Intermediate/Practitioner modules or an ITIL Expert certificate. ITIL 4 Foundation can be accepted to replace ITIL v3 Foundation, plus 15 credits from ITIL Intermediate/Practitioner modules.
Outline: ITIL®4 Managing Professional (MP) Transition (ITIL4MPT)
Module 1: ITIL 4 Foundation
- Key Concepts
- 4 Dimensions of SM
- ITIL Service Value System
- The Service Value Chain
- 7 Guiding Principles
Module 2: ITIL 4 Specialist: Create, Deliver, and Support
- Overview
- ITSM PROFESSIONALISM – Refresh and Refocus Our Knowledge
- Value Streams to Create, Deliver, and Support Services
- Example Value Streams
Module 3: ITIL 4 Specialist: Drive Stakeholder Value
- Explore – Understand Markets and Stakeholders
- Engage – Foster Relationships
- Offer – Shape Demand and Service Offerings
- Agree – Align Expectations and Agree Service
- Onboard – Get on Board or Leave the Journey
- Co-Create – Provide and Consume
- Realize – Capture Value and Improve
Module 4: ITIL 4 Specialist: High Velocity IT
- Introduction
- High Velocity IT
- High Velocity IT Culture
- High Velocity IT Objectives and Techniques
Module 5: ITIL 4 Strategist: Direct Plan and Improve
- Introduction
- Key Concepts of Direct, Plan, and Improve
- Strategy and Direction
- Assessment and Planning
- Measurement and Continual Improvement
- Communication and Organizational Change Management
- Developing a Service Value System
- Continual Improvement Journey
- Bringing it Together