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Implementing IT Service Intelligence (ISI)

 

Course Content

Those who will implement Splunk IT Service Intelligence Cloud, please enroll in Implementing Splunk IT Service Intelligence instead.

Who should attend

This 4.5-hour course is designed for analyst users who want to use Splunk IT Service Intelligence to manage, analyze, and optimize their IT services.

Course Objectives

  • IT Service Intelligence Cloud features and user interface
  • Creating Glass Tables
  • Investigating with Deep Dives
  • Managing Episodes of Notable Event

Outline: Implementing IT Service Intelligence (ISI)

Module 1 – Monitoring Services with Service Analyzer

  • Define key service intelligence concepts
  • Describe IT Service Intelligence user roles
  • Examine the IT Service Intelligence user interface
  • Monitor Services with Service Analyzer

Module 2 – Visualizing Services with Glass Tables

  • Describe glass tables
  • Use glass tables
  • Design glass tables
  • Planning
  • Views
  • Edit mode
    • Top bar controls
    • Configuration bar
    • Visualization types
    • Source
  • Configure glass tables
  • Drilldowns
  • Services and KPIs
  • Ad-hoc searches, including predictive
  • Service swapping

Module 3 – Investigating Issues with Deep Dives

  • Describe deep dive concepts and their relationships
  • Default
  • Custom
  • Lanes
  • Use default deep dives
  • Create and customize new custom deep dives
  • Add and configure lanes
  • Metric lane
  • KPI lane
  • Event lane
  • Customize lane views
  • Bulk actions
  • State and level thresholds
  • Graph rendering
  • Entity and anomaly overlays
  • Overlays as lanes
  • View modules
  • Describe effective workflows for troubleshooting

Module 4 – Managing Episodes

  • Define key episode terms and their relationships
  • Multi-KPI alerts
  • Notable events
  • Notable event groups (Episodes)
  • How multi KPI alerts generate notable events
  • Describe the episodes workflow
  • Take ownership
  • Change status as needed
  • Comment as needed
  • Work with episodes
  • Episode review
  • Update an episode
  • Investigate details
    • Impact tab
    • Timeline tab
    • Similar Episodes tab
    • Common fields
  • Add comments
  • Search
  • Take action
    • Bi-directional ticketing
    • Reference links
  • Integrations
  • Views
  • Filters
  • Permissions
Online Training

Duration 5 hours

Price
  • CAD 2,540
Classroom Training

Duration 5 hours

Price
  • Canada: CAD 2,540
 
Schedule

Currently there are no training dates scheduled for this course.