Cisco Customer Success Manager (CSMS)

The Cisco Customer Success Manager v2.0 (CSM 820-605) is a 90-minute exam associated with the Customer Success Manager Certification. This exam tests a candidate's knowledge and skills to develop and integrate solutions, identify adoption barriers and actions to remove them, implement adoption frameworks and interpret customer usage data while leading customers to renewals and cultivating new sales opportunities through the entire customer lifecycle.

The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. To better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

  • Customer Success Industry
  • Success Plan Creation
  • Barrier Management
  • Customer Success Management
  • Expand Opportunities and Renewal

Formations recommandées pour cette certification


820-605 DTCSM


The Cisco Customer Success Manager certification is valid for two years. To recertify, pass the current version of the DTCSM exam.

Visit Cisco's site for additional recertification information.