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Cisco CSR 11 Update - Contact Center (CSR11U-CC)

Course Description Agenda Course Outline
 

About this Course

This 1 day course will provide you with a comprehensive overview of select features of Cisco Unified Communications Manager v11.0 to include the implementation of various features added in the Cisco Collaboration Suite including CUIC, Cisco Finesse, Database integration, email and web chat, and Social Miner. This course is a follow on to and builds on the content included in CSR11U.

A qui s'adresse cette formation

  • Support Engineers
  • Deployment Engineers
  • Administrators who need to know the SMB specific features and implementation that have been added in Cisco Collaboration Suite – up to Cisco Collaboration System Release 11.0

Class Prerequisites

  • Prior to attending this course, you should have a good understanding of Cisco Unified Communications Manager version 8.0 and Cisco Unity Connection version 8.0 or higher.
  • Knowledge of Cisco Unified Presence Server v8.0 and of Cisco VCS is advantageous, but not required.
  • Familiarity with concepts included in CSR11U is also required

What You Will Learn

  • Describe and Implement CUIC
  • Describe and Implement Cisco Finesse
  • Describe and Implement Database Integration
  • Describe and Implement Email/Web Chat
  • Describe and Implement Social Miner

Outline: Cisco CSR 11 Update - Contact Center (CSR11U-CC)

Module-1: CSR 11 Contact Center

  • Cisco Unified Intelligence Center (CUIC)
  • Cisco Finesse vs Desktop
  • Database Integration
  • Email/Web Chat
  • Social Miner
Classroom training
Modality: C

Durée 1 jour

Prix
  • Canada: CAD 1 150,-
  • Cisco Learning Credits: 12 CLC
Dates and Booking
Formation en ligne
Modality: L

Durée 1 jour

Prix
  • Canada: CAD 1 150,-
  • Cisco Learning Credits: 12 CLC
Dates and Booking
 
pointer une ville pour s'enregistrerAgenda
This is an Instructor-Led Classroom course
Fast Lane s’engage à mettre en œuvre les formations garanties quelque soit le nombre de participants, en dehors des cas de force majeurs ou d’événements exceptionnels, comme un accident ou un maladie de l’instructeur.
Cours en ligne avec instructeur
Canada
Dec 1, 2017 garanti ! Formation en ligne 09:00 Canada/Central S'inscrire
Feb 8, 2018 Formation en ligne 09:00 Canada/Eastern S'inscrire
May 10, 2018 Formation en ligne 09:00 Canada/Central S'inscrire
Aug 2, 2018 Formation en ligne 09:00 Canada/Eastern S'inscrire
Nov 1, 2018 Formation en ligne 09:00 Canada/Central S'inscrire
Etats-Unis
Dec 1, 2017 garanti ! Formation en ligne 09:00 US/Central S'inscrire
Feb 8, 2018 Formation en ligne 09:00 US/Eastern S'inscrire
May 10, 2018 Formation en ligne 09:00 US/Central S'inscrire
Aug 2, 2018 Formation en ligne 09:00 US/Eastern S'inscrire
Nov 1, 2018 Formation en ligne 09:00 US/Central S'inscrire