Course Overview
This module equips candidates with practical guidance to achieve excellence in digital service management, aligned with ITIL guidance. It focuses on aligning people, processes, and technology to manage services across the full lifecycle, supporting resilience, responsiveness, and improved customer satisfaction.
Course Content
- Digital Products and Services
- Discover
- Design
- Acquire
- Build
- Transition
- Operate
- Deliver
- Support
- Lifecycle Management
Who should attend
- Service management and service delivery professionals
- Product and digital delivery roles
- Architecture and service design roles
- Software and application development teams
Prerequisites
- Any ITIL 4 certification or
- ITIL Version 5 Foundation (ITIL5F)
- Accredited training or Official eLearning
Course Objectives
- Enables organizations to apply ITIL principles across incident, request, problem, change, and continual improvement practices, improving reliability, resilience, and measurable value delivery
- Helps break down silos by aligning service delivery with business objectives, leveraging automation, and supporting continual improvement
- Positions service management as a strategic, tactical, and operational enabler, linking investment decisions directly to business outcomes