ITIL® Training
ITIL® (IT Infrastructure Library) is a globally recognized framework for IT service management. Numerous IT organizations use ITIL best practices to adapt and optimize their processes and services to their needs.
We train you to become an ITIL expert and prepare you for the ITIL certifications.
ITIL Certifications
ITIL Digital Learning
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New ITIL® Version 5 Trainings and Certifications
The Global Best Practice Framework for Digital Product and Service Management
ITIL® Version 5 is the new generation of the globally established framework for managing digital products and services – developed for organizations in the AI age. Version 5 combines strategy, implementation, and measurable results in a uniform, practical model and supports companies in designing digital value creation in a structured, effective, and future-proof manner.
ITIL® 5 Version is aimed at all roles along the digital value chain – from IT and product management to experience teams to business and executive leaders. The focus is on an integrated approach to digital product and service management that breaks down silos and creates a shared view of products, services, and customer experiences.
What's New in ITIL® Version 5?
ITIL® Version 5 has been comprehensively developed to meet the requirements of modern, digital organizations:
- AI-native & digital-first: Designed for AI-driven, fast-moving organizations, with AI-ready governance by design
- Unified product and service lifecycle: Extension to Digital Product & Service Management
- Customer experience in the core: Transparency & value across stakeholders
- Focus on practical guidance & flexible adoption: Dynamic, adaptable model (less abstract)
- Clearer, role-aligned guidance: Targeted, practical guidance tailored to specific roles and responsibilities
- Backward compatible: Protects all existing ITIL investments
ITIL Trainings
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