Collaboration Communications Systems Engineer (MS-721T00)

 

Course Overview

This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer. Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams.

They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard.

In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

Course Content

  • Introduction to Teams meetings and calling
  • Plan for Teams Phone
  • Plan for Microsoft Teams Rooms and Surface Hub
  • Plan and optimize network performance for Teams media
  • Configure and deploy Teams Phone
  • Configure and deploy Teams Phone with Direct Routing
  • Extend Teams Phone with additional services
  • Manage meetings and events experiences
  • Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams
  • Configure and manage voice users
  • Configure auto attendants and call queues
  • Configure, deploy, and manage Teams devices
  • Guided project - Prepare meeting room experiences
  • Monitor and troubleshoot Teams collaboration communications systems

Who should attend

Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Microsoft Teams Rooms and Surface Hub.

Collaboration Communications Systems Engineers have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, identity and access management.

They are proficient in managing and monitoring Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. They deploy and configure Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

Collaboration Communications Systems Engineers work with Teams Administrators, Microsoft Identity and Access Administrators, and Microsoft 365 Administrators. In addition, they may work with owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solutions providers.

Prerequisites

Before attending this course, students should have general knowledge of the following topics:

  • Microsoft 365 and Microsoft Teams
  • Networking, telecommunications, and audio/visual basics
  • Identity and access management basics

Prices & Delivery methods

Online Training

Duration
4 days

Price
  • Online Training: CAD 2,595
  • Online Training: US$ 2,595
Classroom Training

Duration
4 days

Price
  • Canada: CAD 2,595

Click on town name or "Online Training" to book Schedule

This is an Instructor-Led Classroom course
Guaranteed date:   We will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom.

United States

Online Training 09:00 US/Eastern Enroll
Online Training 09:00 US/Eastern Enroll
Online Training 09:00 US/Pacific Enroll
Online Training 09:00 US/Central Enroll

Canada

Online Training 09:00 Canada/Eastern Enroll
Online Training 09:00 Canada/Eastern Enroll
Online Training 09:00 Canada/Pacific Enroll
Online Training 09:00 Canada/Central Enroll