Microsoft Customer Insights – Data (MB-260T00)

 

Course Overview

Customer Data Platform specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention. In this course, students will learn about the Dynamics 365 Customer Insights solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This course begins with importing and transforming your customer data and culminates with extending your customer data platform solution into the Power Platform and Dynamics 365 applications.

Course Content

  • Get started with Dynamics 365 Customer Insights
  • Ingest data into Customer Insights
  • Create a unified customer profile in Dynamics 365 Customer Insights
  • Work with Dynamics 365 Customer Insights
  • Enrich data and predictions with Customer Insights

Who should attend

Candidates should be familiar with Dynamics 365 Customer Insights and have firsthand experience with one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy.

Prerequisites

Before attending this course, students must have:

  • Familiarity with Dynamics 365 Customer Insights
  • Firsthand experience with one or more Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform

Prices & Delivery methods

Online Training

Duration
4 days

Price
  • Online Training: CAD 2,595
  • Online Training: US$ 2,595
Classroom Training

Duration
4 days

Price
  • Canada: CAD 2,595

Click on town name or "Online Training" to book Schedule

This is an Instructor-Led Classroom course
Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom.
*   This class is delivered by a partner.

Europe

Germany

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Munich This is a FLEX course. Enroll
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Hamburg This is a FLEX course. Enroll
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Switzerland

Zurich This is a FLEX course. Enroll
Online Training Time zone: Europe/Zurich Enroll
Zurich This is a FLEX course. Enroll
Online Training Time zone: Europe/Zurich Enroll
Zurich This is a FLEX course. Enroll
Online Training Time zone: Europe/Zurich Enroll
Zurich This is a FLEX course. Enroll
Online Training Time zone: Europe/Zurich Enroll

United Kingdom

Online Training Time zone: Europe/London * Enroll
Online Training Time zone: Europe/London * Enroll
Online Training Time zone: Europe/London * Enroll