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ONTAP Troubleshooting (CATSP)

 

Course Overview

In this Partner-only course, you increase your proficiency as a NetApp® ONTAP® software engineer by learning how to troubleshoot ONTAP environments. Specifically, you learn how to troubleshoot the management component, scale-out networking, NAS protocols (NFS and SMB), and SAN protocols (iSCSI). From lectures, demonstrations, and active exercises, you learn how to isolate issues, verify configurations, view logs, view trace messages, and use event management system messages for troubleshooting.

Who should attend

NetApp Technical Support engineers, NetApp Support Services Certified partner engineers, and NetApp Professional Services engineers

Prerequisites

Course Objectives

  • Describe the different software components in the ONTAP architecture
  • Describe the methodologies for troubleshooting management component applications, networks, and protocols
  • Use troubleshooting workflows to identify failure symptoms, determine potential causes, and resolve issues
  • Use debugging commands, logs, and tools to identify, isolate, and fix complex technical issues that involve different core components
  • Check the health of a cluster and summarize the results
  • Identify issues with the management component
  • Use administrative commands to verify the configuration of NFS, SMB, and iSCSI
  • Use the troubleshooting methodology for NFS, SMB, and iSCSI to define and isolate issues
  • Locate logs for the management component, network, NFS, SMB, and iSCSI protocols
  • Collect data for support cases

Outline: ONTAP Troubleshooting (CATSP)

Module 1: Troubleshooting the Management Component

  • Management component
  • RDB Concepts: Units, Quorum, Master, Epoch and Epsilon
  • Configuration and replication databases
  • Job manager
  • RDB backup and recovery
  • Non-RDB user-space applications
  • Event management system, logs, traces and user-space core files

Module 2: Troubleshooting Scale-out Networking

  • ONTAP networking overview
  • Networking-related management component application and databases
  • Networking evolution
  • Cluster session manager
  • Tools to triage networking issues
  • Troubleshooting scenarios

Module 3: Troubleshooting Network Component and Security Services

  • Network component
  • SecD
  • SecD troubleshooting
  • Network component troubleshooting

Module 4: Troubleshooting NFS

  • NFS Overview
  • How NFS works in ONTAP software
  • ONTAP NFS authorization using export policies and UNIX permissions
  • Export-related caches
  • NFS troubleshooting

Module 5: Troubleshooting SMB

  • SMB
  • SMB services
  • SMB troubleshooting

Module 6: Troubleshooting Scalable SAN

  • SAN architecture
  • Scalable SAN configuration
  • Scalable SAN functional components
  • CLAM quorum
  • Scalable SAN troubleshooting
Classroom Training

Duration 4 days

Price
  • Canada: CAD 5,040
  • NetApp Training Units: 48 NTU
    NTU's may not have the same redemption value if used in a country other than where they were purchased.
Online Training

Duration 4 days

Price
  • Canada: CAD 5,040
  • NetApp Training Units: 48 NTU
    NTU's may not have the same redemption value if used in a country other than where they were purchased.
 
Click on town name to book Schedule
This is an Instructor-Led Classroom course
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom.
Canada
Jan 13-16, 2020 Online Training 09:00 Canada/Central Enroll
Apr 20-23, 2020 Online Training 09:00 Canada/Pacific Enroll
Jul 20-23, 2020 Online Training 09:00 Canada/Central Enroll
Oct 19-22, 2020 Online Training 09:00 Canada/Pacific Enroll
United States
Jan 13-16, 2020 Guaranteed to Run Online Training 09:00 US/Central Enroll
Apr 20-23, 2020 Online Training 09:00 US/Pacific Enroll
Jul 20-23, 2020 Online Training 09:00 US/Central Enroll
Oct 19-22, 2020 Online Training 09:00 US/Pacific Enroll

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX™ training schedule.

Europe
Germany
Mar 9-12, 2020 Hamburg Enroll
Croatia
Dec 7-10, 2020 This is a FLEX event Zagreb Course language: English Enroll
Online Training Time zone: Europe/Zagreb Enroll
Czech Republic
Jan 27-30, 2020 This is a FLEX event Prague Course language: English Enroll
Online Training Time zone: Europe/Prague Enroll
France
Mar 16-19, 2020 Paris Enroll
Sep 28-Oct 1, 2020 Paris Enroll
Hungary
May 18-21, 2020 This is a FLEX event Budapest Course language: English Enroll
Online Training Time zone: Europe/Budapest Enroll
Romania
Aug 10-13, 2020 This is a FLEX event Bucharest Course language: English Enroll
Online Training Time zone: Europe/Bucharest Enroll
Slovakia
Oct 5-8, 2020 This is a FLEX event Bratislava Enroll
Online Training Time zone: Europe/Bratislava Enroll
Slovenia
Mar 30-Apr 2, 2020 This is a FLEX event Ljubljana Course language: English Enroll
Online Training Time zone: Europe/Ljubljana Enroll
United Kingdom
Feb 3-6, 2020 This is a FLEX event London, City
Online Training Time zone: Europe/London
Mar 9-12, 2020 This is a FLEX event London, City Enroll
Online Training Time zone: Europe/London Enroll
May 4-7, 2020 This is a FLEX event London, City Enroll
Online Training Time zone: Europe/London Enroll
Africa
Egypt
Jan 12-15, 2020 Cairo Course language: English Enroll
Jul 5-8, 2020 Cairo Course language: English Enroll
 
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