Successfully Managing People (2295)


Course Overview

Are you ready to develop a high-performance team and get more done? Resolve team conflict using emotional intelligence and get more from your team by adapting your management style to every situation.

You’ll learn how to:

  • Motivate every member of your team—even if they don’t share your values
  • Use positive and corrective feedback to turn problem employees around and maximize productivity
  • Apply the most relevant conflict resolution style to eliminate friction

You’ll also get:

  • Practice adapting your style using case studies
  • Personal feedback from the instructor and peers
  • Pre- and post-seminar assessments
  • Tune-up materials to review what you’ve learned after the event
  • And additional resources to maximize your training goals

Who should attend

Managers and individuals with management responsibilities whose success depends on managing people successfully through clear communication, a cooperative attitude and commitment to shared goals.

Course Objectives

  • Master challenging situations with proven tools and techniques
  • Communicate with authenticity, clarity and precision
  • Flex your management and personal style for impactful work relationships
  • Tailor your approach to motivate and empower different types of people
  • Apply ethical leadership and set ethical standards throughout your work group
  • Recognize the role of values in managing and influencing people
  • Apply the principles of emotional intelligence to elevate you to a new level of effectiveness

Outline: Successfully Managing People (2295)

Learning Objectives

  • Appreciate How the Role of Manager Has Changed in Today’s Organizations
  • Recognize the Role of Values in Managing People
  • Describe the Importance of Ethical Leadership
  • Identify How Your Organization’s and Workgroup’s Culture Shapes the Behavior of the People You Work With
  • Assess Your Management and Personal Style and Adjust It to Different Situations
  • Adopt the Approach Needed to Motivate Different Types of People
  • Communicate Effectively with Those You Manage
  • Apply the Principles of Emotional Intelligence to Achieve Greater Effectiveness
  • Use Feedback to Improve Performance and Manage Difficult Employees

Being a Manager in Today’s Organization

  • Recognize How Economic and Social Trends Have Changed the Manager’s Role
  • Define “Successfully Managing People”
  • Discuss and Illustrate Specific Challenges You Face When Motivating Others in Today’s Organization

Organizational Culture and Ethical Leadership

  • Define “Values” and Recognize Their Source
  • Identify Ways in Which Values Impact Work Life and Productivity
  • Identify the Values Conflicts in Yourself, in Others, and in the Organization
  • Recognize How Values Inform an Organization’s Culture
  • Define “Ethics” and Recognize the Manager’s Role in Setting Ethical Standards for Employees

Personal Styles: DiSC®

  • Determine Your Own Personal Profile (DiSC® Profile)
  • Gain Insight in to the Strengths and Limitations of Your DiSC® Profile
  • Use Behavioral Cues to Determine Others’ Personal Styles
  • Gain Insight into How to More Effectively Work with Other Personal Styles

Motivating Those You Manage

  • Define “Motivation” and Identify the Important Factors in Motivation and Employee Engagement
  • Understand Pre-Movitators, Demotivators, and Motivators
  • Differentiate Between Motivation and Engagement
  • Tailor Your Motivational Efforts to Individuals and Situations
  • Employ Motivational Strategies to Delegate for Engagement


  • Identify the Different Delegation Styles, and Recognize How and When to Use the Guidelines
  • Evaluate Employees and Situations, and Determine the Appropriate Delegation Style
  • Appreciate the Importance of Openness to Trying New Delegation Styles with Employees, as Appropriate

Communication Skills for Managers

  • Use Positive Feedback to Improve Employee Commitment and Strengthen the Team
  • Effectively Deliver Corrective Feedback
  • Deal with Difficult Employees

Emotional Intelligence

  • Define “Emotional Intelligence”
  • Describe the Competencies of Emotional Intelligence
  • Develop a Strategy for Improving Your Emotional Intelligence
  • Manage and Adapt the Emotional Behaviors You Exhibit That Impact Your Leadership and the Team Environment
  • Integrate Empathy to Promote Strong Relationships

Prices & Delivery methods

Online Training

2 days

  • Online Training: CAD 3,690
  • Online Training: US$ 2,795
Classroom Training

2 days

  • Canada: CAD 3,690


Currently there are no training dates scheduled for this course.