Cisco Customer Success Manager (DTCSM)

 

Course Content

  • DiscoveryOverview of the CuSM role
  • Engaging and Understanding the Customer
  • Developing Customer Success
  • Enabling and Influencing Customer Success
  • Driving Utilization and Value
  • Monitoring Ongoing Customer Health

Who should attend

  • Customer Success Managers
  • Customer Enablement Managers
  • Customer Adoption Managers

and any individuals involved in customer engagement who have responsibility to ensure customers maximise value from a product or service to ensure customer retention and growth.

Prerequisites

It is recommended, but not required, that students have the following knowledge and skills:

  • Previous experience of working with customers to determine, measure, and deliver business outcomes through the implementation of technology
  • Either completed the Cisco Customer Success Manager Foundations (DTCSMF) e-learning course or be familiar and comfortable with its content

Course Objectives

The role of Customer Success Manager (CuSM) is crucial to the business of services or subscription based products. Where the upfront investment is low, and the switching costs are negligible, having a focused resource to ensure that end customers achieve the promised benefits, increase use within their organization, and align your roadmap and product development to maximize the realized value, both organizations benefit. The Cisco Customer Success Manager certification provides a solid framework, and a core set of fundamental proven skills to deliver immediate value to the vendor/customer relationship. This instructor lead program spans three days, and provides an immersive training on the core tenets of Customer Success, diving into the Cisco Adoption VALUE Framework, and preparing the learners to successfully complete their certification, with case studies other group activities that increase confidence in their skills to be effective in the Customer Success role.

Upon completion of this course, you will be able to:

  • Understand what Customer Success means in the context of software based IT products or cloud based services that are targeted at enterprise customers
  • Understand the key tasks, and expectations from the Customer Success Manager role
  • Have knowledge of CSF, KPI, and how they are related to success

Prices & Delivery methods

Online Training

Duration
3 days

Price
  • Online Training: CAD 2,860
  • Online Training: US$ 2,200
  • Cisco Learning Credits: 22
Classroom Training

Duration
3 days

Price
  • Canada: CAD 2,860
  • Cisco Learning Credits: 22
E-Learning

Subscription duration
180 days

Price
  • Canada: US$ 800

Click on town name or "Online Training" to book Schedule

This is an Instructor-Led Classroom course
Guaranteed date:   We will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
*   This class is delivered by a partner.

United States

Online Training 10:00 US/Eastern * Enroll
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Online Training 10:00 US/Eastern * Enroll
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Online Training 10:00 US/Central * Enroll
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Canada

Guaranteed to Run Online Training 09:00 Canada/Central Enroll
Guaranteed to Run Online Training 09:00 Canada/Central Enroll
Guaranteed to Run Online Training 09:00 Canada/Central Enroll
Guaranteed to Run Online Training 09:00 Canada/Central Enroll
Guaranteed to Run Online Training 09:00 Canada/Central Enroll
Guaranteed to Run Online Training 09:00 Canada/Central Enroll