Cisco SD-WAN Operations Troubleshooting and Best Practices (SDWOTS)


Course Overview

This five-day course covers the new deployment, options and features of version 20.x Cisco Software-Defined WAN (SD-WAN). SD-WAN is an overlay architecture that overcomes the biggest drawbacks of traditional WAN. Students will learn how to design, configure and operate a Cisco SD-WAN utilizing any transport (MPLS, Broadband, LTE, VSAT etc.). Candidates will discuss and build an SD-WAN environment starting from Day 0 provisioning and will also be able to provide troubleshooting, management, policy control and application visibility across the enterprise network. This hands-on Course covers the Cisco SD-WAN product and contains extensive labs to reinforce the knowledge learned.

Who should attend

The primary audience for this course is as follows:

  • Engineering and Planning team evaluating WAN evolution
  • Personnel involved in SD WAN Design, Implementation and Operation
  • Network Operations team with SD WAN solution
  • Cisco partners who sell and support SD WAN solutions


The knowledge and skills that a learner should have before attending this course are as follows:

  • Familiarity with WAN Networks

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Describe how to deploy SD-WAN
  • Configure SD-WAN environment
  • Deploy Plug and Play / Zero-Touch Provisioning
  • Implement SD-WAN Security
  • Configure SD-WAN Policies
  • Deploy, maintain and troubleshoot cEdge devices
  • Operate SD-WAN Devices and software
  • Troubleshoot SD-WAN environment

Outline: Cisco SD-WAN Operations Troubleshooting and Best Practices (SDWOTS)

Module 1: Cisco SD-WAN Introduction

  • Introduction and Background
  • SD-WAN Concepts
  • Solution Architecture Overview

Module 2: Cisco SD-WAN: Control Plane

  • Deploying SD-WAN Control Plane
  • SD-WAN Router Establishes Control Connection with vBond
  • Devices and Controllers Identities
  • Establishing the Control Plane
  • Cisco SD-WAN Control Plane Overlay Management Protocol (OMP)
  • Troubleshooting Control Connections

Module 3: Cisco SD-WAN: Data Plane

  • Establishing the Data Plane

Module 4: Templates

Module 5: Policy Framework

  • Control Policies
  • Building, Applying, and Processing Centralized Control Policies
  • Control, Data, Application Aware, VPN Membership, cFlowd, and Security Policies
  • Central and Local Control Policy
  • Central and Local Data Policy
  • Application Aware Policy
  • Creating a Centralized Policy
  • VPN Membership Policies
  • cFlowd Policy
  • Security Policies
  • Application Quality of Experience

Module 6: Data Plane Troubleshooting

  • Troubleshooting BFD and Data Plane Tunnels
  • BFD Troubleshooting
  • Control Connections Related Issues
  • Firewalls – Port Requirements
  • NAT – Related Problems
  • OMP
  • Security Configuration
  • ISP Problems with DSCP 48
  • cEdge: In-depth Datapath Debugging

Module 7: Troubleshooting Policies

  • Control Policy Failure Scenario No. 1
  • Control Policy Failure Scenario No. 2
  • Troubleshooting Data Policies and App-Route Policies
  • Centralized Policies – Points of Failure
  • Example 1: vManage Policy Deployment Failure
  • Example 2: Policy Deployment on vSmart
  • Example 3: Policy Deployment on vEdge
  • Example 4: Policy Deployment on cEdge
  • Tricky Problem

Module 8: Management and Operations

  • Customer Deployment
  • Use Case: Retail
  • Controller Deployment
  • Seamless Migration
  • Multi-Segment Overlay
  • Hub and Spoke Topology
  • Secure Internet Access
  • Cloud onRamp for SaaS
  • Cloud onRamp for IaaS
  • Redundancy

Module 9: SD-WAN Multi-Tenant


  • Troubleshooting Common Issues
  • Interface Troubleshooting
  • Troubleshoot vManage Common Issues
  • Cisco SD-WAN Best Practices

Prices & Delivery methods

Online Training

5 days

  • Online Training: CAD 5,935
  • Online Training: US$ 4,495
Classroom Training

5 days

  • Canada: CAD 5,935

Click on town name or "Online Training" to book Schedule

This is an Instructor-Led Classroom course
Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
*   This class is delivered by a partner.

United States

Online Training 10:00 US/Eastern * Enroll
Online Training 10:00 US/Eastern * Enroll
Online Training 10:00 US/Eastern * Enroll