Cisco SD-WAN Operations Troubleshooting and Best Practices (SDWOTS)


Course Overview

This five-day course covers the new deployment, options and features of version 20.x Cisco Software-Defined WAN (SD-WAN). SD-WAN is an overlay architecture that overcomes the biggest drawbacks of traditional WAN. Students will learn how to design, configure and operate a Cisco SD-WAN utilizing any transport (MPLS, Broadband, LTE, VSAT etc.). Candidates will discuss and build an SD-WAN environment starting from Day 0 provisioning and will also be able to provide troubleshooting, management, policy control and application visibility across the enterprise network. This hands-on Course covers the Cisco SD-WAN product and contains extensive labs to reinforce the knowledge learned.

Who should attend

The primary audience for this course is as follows:

  • Engineering and Planning team evaluating WAN evolution
  • Personnel involved in SD WAN Design, Implementation and Operation
  • Network Operations team with SD WAN solution
  • Cisco partners who sell and support SD WAN solutions


The knowledge and skills that a learner should have before attending this course are as follows:

  • Familiarity with WAN Networks

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Describe how to deploy SD-WAN
  • Configure SD-WAN environment
  • Deploy Plug and Play / Zero-Touch Provisioning
  • Implement SD-WAN Security
  • Configure SD-WAN Policies
  • Deploy, maintain and troubleshoot cEdge devices
  • Operate SD-WAN Devices and software
  • Troubleshoot SD-WAN environment

Outline: Cisco SD-WAN Operations Troubleshooting and Best Practices (SDWOTS)

Module 1: Cisco SD-WAN Introduction

  • Introduction and Background
  • SD-WAN Concepts
  • Solution Architecture Overview

Module 2: Cisco SD-WAN: Control Plane

  • Deploying SD-WAN Control Plane
  • SD-WAN Router Establishes Control Connection with vBond
  • Devices and Controllers Identities
  • Establishing the Control Plane
  • Cisco SD-WAN Control Plane Overlay Management Protocol (OMP)
  • Troubleshooting Control Connections

Module 3: Cisco SD-WAN: Data Plane

  • Establishing the Data Plane

Module 4: Templates

Module 5: Policy Framework

  • Control Policies
  • Building, Applying, and Processing Centralized Control Policies
  • Control, Data, Application Aware, VPN Membership, cFlowd, and Security Policies
  • Central and Local Control Policy
  • Central and Local Data Policy
  • Application Aware Policy
  • Creating a Centralized Policy
  • VPN Membership Policies
  • cFlowd Policy
  • Security Policies
  • Application Quality of Experience

Module 6: Data Plane Troubleshooting

  • Troubleshooting BFD and Data Plane Tunnels
  • BFD Troubleshooting
  • Control Connections Related Issues
  • Firewalls – Port Requirements
  • NAT – Related Problems
  • OMP
  • Security Configuration
  • ISP Problems with DSCP 48
  • cEdge: In-depth Datapath Debugging

Module 7: Troubleshooting Policies

  • Control Policy Failure Scenario No. 1
  • Control Policy Failure Scenario No. 2
  • Troubleshooting Data Policies and App-Route Policies
  • Centralized Policies – Points of Failure
  • Example 1: vManage Policy Deployment Failure
  • Example 2: Policy Deployment on vSmart
  • Example 3: Policy Deployment on vEdge
  • Example 4: Policy Deployment on cEdge
  • Tricky Problem

Module 8: Management and Operations

  • Customer Deployment
  • Use Case: Retail
  • Controller Deployment
  • Seamless Migration
  • Multi-Segment Overlay
  • Hub and Spoke Topology
  • Secure Internet Access
  • Cloud onRamp for SaaS
  • Cloud onRamp for IaaS
  • Redundancy

Module 9: SD-WAN Multi-Tenant


  • Troubleshooting Common Issues
  • Interface Troubleshooting
  • Troubleshoot vManage Common Issues
  • Cisco SD-WAN Best Practices

Prices & Delivery methods

Online Training

5 days

  • Online Training: CAD 5,950
  • Online Training: US$ 4,495
Classroom Training

5 days

  • Canada: CAD 5,950

Click on town name or "Online Training" to book Schedule

This is an Instructor-Led Classroom course
Guaranteed date:   We will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
*   This class is delivered by a partner.

United States

Guaranteed to Run Online Training 10:00 US/Eastern * Enroll
Guaranteed to Run Online Training 10:00 US/Eastern * Enroll
Guaranteed to Run Online Training 10:00 US/Eastern * Enroll
Guaranteed to Run Online Training 10:00 US/Eastern * Enroll
Guaranteed to Run Online Training 10:00 US/Eastern * Enroll