Microsoft Outlook for Office 365 (Desktop or Online): Part 1 (91139)


Course Overview

Email has become one of the most widely used methods of communication, whether for personal or business communications. In most organizations, large or small, email is the preferred form of communicating information among employees. As email grows in popularity and use, most organizations have found the need to implement a corporate mail management system such as Microsoft Outlook to handle the messages and meeting invitations sent among employees. In this course, students will use Outlook to send, receive, and manage email messages; manage their contact information; schedule appointments and meetings; create tasks and notes for themselves; and customize the Outlook interface to suit their working style.

Note: Most Office 365 users perform the majority of their daily tasks using the desktop version of the Office software, so that is the focus of this training. The course material will also enable students to access and effectively utilize many web-based resources provided with their Office 365 subscription. This includes brief coverage of key skills for using Outlook on the Web and OneDrive. Helpful notes throughout the material alert students to cases where the online version of the application may function differently from the primary, desktop version.

This course is the first in a series of two Microsoft Outlook for Office 365 courses. It will provide students with the basic skills they need to start using Outlook to manage their email communications, contact information, calendar events, tasks, and notes. This course covers the Microsoft Office Specialist Program exam objectives to help students prepare for the Outlook Associate (Office 365 and Office 2019): Exam MO-400 certification exam.

Who should attend

This course is intended for those with a basic understanding of Microsoft Windows and who need to know how to use Outlook as an email client to manage their email communications, calendar events, contact information, and other communication tasks.


To ensure success, students should have end-user skills with any current version of Windows, including being able to start and close applications, navigate basic file structures, manage files and folders, and access websites using a web browser.

Course Objectives

In this course, students will use Outlook to compose and handle their email communications and also manage their calendar, contacts, and tasks. After completing this course, students will be able to:

  • Navigate Outlook to read and respond to email.
  • Use the Address Book and format and spell check new messages.
  • Attach files to and insert illustrations in messages.
  • Customize read and response options.
  • Use flags, categories, and folders to organize messages.
  • Create and work with contacts.
  • Create appointments and schedule meetings in the calendar.
  • Create and work with tasks and notes.

Outline: Microsoft Outlook for Office 365 (Desktop or Online): Part 1 (91139)

Module 1: Getting Started with Outlook


  • Navigate the Outlook Interface
  • Work with Messages
  • Access Outlook Help
  • Outlook on the Web

Module 2: Formatting Messages


  • Add Message Recipients
  • Check Spelling and Grammar
  • Format Message Content

Module 3: Working with Attachments and Illustrations


  • Attach Files and Items
  • Add Illustrations to Messages
  • Manage Automatic Message Content

Module 4: Customizing Message Options


  • Customize Reading Options
  • Track Messages
  • Recall and Resend Messages

Module 5: Organizing Messages


  • Mark Messages
  • Organize Messages Using Folders

Module 6: Managing Contacts


  • Create and Edit Contacts
  • View and Print Contacts

Module 7: Working with the Calendar


  • View the Calendar
  • Create Appointments
  • Schedule Meetings
  • Print the Calendar

Module 8: Working with Tasks and Notes


  • Create Tasks
  • Create Notes

Appendix A:

Mapping Course Content to Outlook Associate (Office 365 and Office 2019): Exam MO-400

Appendix B:

Microsoft Outlook Common Keyboard Shortcuts

Prices & Delivery methods

Online Training

1 day

  • Online Training: CAD 295
  • Online Training: US$ 295
Classroom Training

1 day

  • Canada: CAD 295


Currently there are no training dates scheduled for this course.